Orders are generally shipped within 24 hours after your order is processed, Monday thru Friday, and they usually take an additional 3 - 5 business days to arrive.
Orders are processed Monday thru Friday during regular business hours. Orders placed on the weekend will be processed on the following Monday.
You may return damaged or defective merchandise within ten (10) days of the original purchase date for. All returns must be pre-authorized by HLO Lighting representatives. Please contact us at cs@hlolighting for returns authorization. Customers are responsible for all return shipping charges and a 20% restocking fee. Return shipping must be prepaid. We will gladly exchange damaged merchandise for comparable products of equal or lesser value; we are also happy to offer store credit in lieu of an exchange.
* "Free Shipping" is available to all customers. If you choose the free shipping, your order will ship free of charge, usually via ground shipping. Our shipping methods may vary depending on the shipping location or the products being shipped. But generally, we ship via First Class, Priority, Ground, and/or Express.
* International Orders may be subject to additional shipping charges and/or customs fees.