Warranty

Warranty Coverage

Eligible non-RGB retrofit bulbs: Limited lifetime warranty covering manufacturing defects and premature LED failure under normal use.

RGB bulbs: RGB bulbs are excluded from the lifetime warranty. They are covered under the limited 1-year warranty when defective upon arrival, provided the issue was not caused by improper use or installation.

String lights, clips, and accessories: Limited 1-year warranty covering manufacturing defects and electrical failures under normal use.

Coverage applies to products used in accordance with manufacturer guidelines and recommendations.

Exclusions

Alterations, misuse, or operation outside of recommended guidelines voids the warranty.

RGB bulbs are not eligible for lifetime warranty coverage. The limited 1-year RGB bulb warranty does not cover damage or failure caused by improper use, improper installation, alteration, or operation outside the recommended guidelines.

The warranty does not cover cosmetic or environmental wear such as corrosion, rust, discoloration, UV fading, or damage from water intrusion, ice, wind, or other weather events. These are considered normal risks of outdoor use over the life of the product.

Physical damage (crushed sockets, cut wire, broken lenses, etc.) or damage caused by overloading circuits, improper installation, or incompatible products is also not covered.

How to Start a Warranty Claim

1 Contact us. Email cs@hlolighting.com or call (800) 737-7841. Our team will confirm eligibility and next steps.
2 Ship the item. Return the defective item to our warehouse (address below). Within 90 days of purchase, we cover return shipping. After 90 days, the customer covers return shipping.
3 Replacement. Once we receive and verify the item, we’ll process your replacement per the warranty terms.

Return Address

HLO Lighting
238 Market Ave.
Twin Falls, ID 83301

Include your order number and contact details in the package to speed up processing.

Quick Answers

Do I need approval before sending items back?

Please contact us first so we can verify eligibility and create a claim. This helps prevent delays and ensures your return is handled correctly.

What proof of purchase is required?

Your order number and the email or phone used at checkout. Photos of the issue help us expedite review.

How long does replacement take?

Once the item arrives and is inspected, replacements are processed as quickly as possible, typically within our standard processing timeframes.

Are RGB bulbs covered by the lifetime warranty?

No. RGB bulbs are excluded from the lifetime warranty. They are covered under the limited 1-year warranty when defective upon arrival, provided the issue was not caused by improper use or installation.

What kinds of damage are covered under warranty?

Covered examples:

Eligible non-RGB retrofit bulbs that experience a covered manufacturing defect or premature LED failure under normal use.
RGB bulbs that are defective upon arrival and qualify under the limited 1-year warranty.
Socket or wiring failures caused by a manufacturing defect within the warranty period.
Products that do not perform as described due to a defect in materials or workmanship.

Not covered:

Corrosion or rust on sockets, wire, or hardware.
Water intrusion from open or unsealed connections, cut wire, or improper installation.
Physical damage such as crushed sockets, broken lenses, or cut/stripped wire.
Damage from overloading, incorrect voltage, incompatible products, or modification.
Normal wear, discoloration, or UV fading from long-term outdoor exposure.

If you are unsure whether an issue is covered, contact us with photos and your order number and we can review it with you.

Need Help Now?

We’re here to help you keep projects on schedule.

Email Customer Service Call (800) 737-7841