Warranty

Warranty Coverage

Retrofit bulbs: Limited lifetime warranty covering manufacturing defects.

String lights, clips, and accessories: Limited 2-year warranty.

Coverage applies to products used in accordance with manufacturer guidelines and recommendations.

Alterations, misuse, or operation outside of recommended guidelines voids the warranty. This ensures long-term reliability for all customers.

1 Contact us. Email cs@hlolighting.com or call (800) 737-7841. Our team will confirm eligibility and next steps.
2 Ship the item. Return the defective item to our warehouse (address below). Within 90 days of purchase, we cover return shipping. After 90 days, the customer covers return shipping.
3 Replacement. Once we receive and verify the item, we’ll process your replacement per the warranty terms.

HLO Lighting
238 Market Ave.
Twin Falls, ID 83301

Include your order number and contact details in the package to speed up processing.

Do I need approval before sending items back?

Please contact us first so we can verify eligibility and create a claim—this prevents delays.

What proof of purchase is required?

Your order number and the email or phone used at checkout. Photos of the issue help us expedite review.

How long does replacement take?

Once the item arrives and is inspected, replacements are processed as quickly as possible, typically within standard processing timeframes.

We’re here to help you keep projects on schedule.